Frequently Asked Questions

Everything you need to know about HEST style and services.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

How do I process a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all HEST tags attached. Visit our Return Portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following our 'True to Fit' indicators.

What materials are used in HEST garments?

We prioritize premium, sustainable fabrics including organic cotton, recycled polyester, and high-grade wool blends to ensure both comfort and longevity in every piece.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.